Department: Back Office & Support
Address: Sandton, JHB, Gauteng
Type: Permanent
Job description
Start your career in an international company focused in Business Process Outsourcing (BPO) as a Customer Consultant.
If you have a matric, energetic, want to learn and build your career. Then you are at the right place.
With Customer Consultants being the core of the business. Your role will be to gain customers confidence, assist resolving their problems and just make sure you leave them feeling taken care of all the time.
Role purpose (Training will be provided)
If you have a matric, energetic, want to learn and build your career. Then you are at the right place.
With Customer Consultants being the core of the business. Your role will be to gain customers confidence, assist resolving their problems and just make sure you leave them feeling taken care of all the time.
Role purpose (Training will be provided)
Be the first point of contact for customers, handling incoming calls with confidence and professionalism.
Listen, understand and resolve customer queries and complaints effectively.
Provide accurate information about products and services.
Turn challenges into positive experiences by offering the best solutions.
Build strong, trusted relationships through clear and friendly communication.
Go the extra mile to engage and retain customers.
Work closely with your team and team leader to deliver excellent service.
Play an important role as a brand ambassador of the company.
Skills
A good listener with strong attention to detail.
Positive, energetic and eager to learn.
Disciplined, organised and able to manage your time well.
Comfortable working in a fast-paced, target-driven environment.
Customer-focused and able to adapt to different personalities.
A team player who’s motivated to grow.
Requirements
Matric (essential).
12 months customer service or call centre experience (advantageous, not essential).
Excellent telephone etiquette and communication skills.
Clear criminal record.
Reside in Gauteng (this role is based in Sandton).
Benefits
A comprehensive medical aid cover and Wellness programme.
Reside in Gauteng (this role is based in Sandton).
Benefits
A comprehensive medical aid cover and Wellness programme.
To launch your career, use this link to Apply Here